Business documentation, process optimisation, a project to deliver or a website to build. I step in, work out what is needed, get it done, and leave you with something that holds.
Ellesmere Port, Cheshire · working locally and remotely
Who this is for
I work with businesses where the founder is still close to the work and a lot of it lives in people's heads. A one-off project or something more ongoing, I take on a handful of businesses I can genuinely help.
What I can take on
Years in operations and change management have given me a broad base of knowledge. Whether something is stuck or you need a hand getting something new over the line, I can usually pick it up.
I use AI to accelerate progress, produce slick documentation and build things. My experience drives the AI, not the other way around, so you get the speed without losing the judgement.
Why trust me
Customer-facing roles, designing and optimising customer processes on and offline, and working across almost every area of a large regulated business. I bring that best practice, but I think agile and adapt fast, which is what a small business needs.
Six years taking projects end to end, from requirements and design through to testing, training and launch.
I write the documents, build the tools and ship the websites myself.
Five operating guides and an AI-assisted analysis process for a volunteer-led organisation, with example documents you can open. See the case study
References available on request
Book a free, no-obligation 20-minute chat by phone, WhatsApp or email. Whether it is a one-off project or something more ongoing, I am looking to work with a handful of businesses I can genuinely help.